Any incident that meets all three basic criteria listed below is considered a serious incident and should be reported to the relevant competent authority:
A- An incident has occurred (Article 2(64) of the MDR), and
B- The incident directly or indirectly led, might have led, or might lead, any of the consequences of a serious incident (Article 2(65) of the MDR), and
C- A causal relationship between the serious incident and the manufacturer's device has been established or is reasonably possible or suspected.
Criterion A: Occurrence of an event
Examples can be listed as follows:
- a malfunction or deterioration in the characteristics or performance of the device when used as specified in the information provided by the manufacturer (e.g. a device that fails or loses the ability to achieve its intended use (MDR Madee 2(12)),
- deterioration in the characteristics of the device due to manufacturing defects, such as errors in the sterilization process,
- a handling error due to ergonomic characteristics (e.g. a handling error due to a mismatch between the user interface and the physical or medical condition of the target user,
- any inadequacy in the information provided by the manufacturer (e.g. insufficient information in the user manual on how to maintain, adjust or calibrate the device, leading to an operating error),
- unclear instructions on the labeling or in the user manual (e.g. information is not written in a way that is suitable for/easily understood by the target user),
- unwanted side effects (e.g. allergic skin reactions such as nickel allergy).
Criterion B: The incident directly or indirectly led, might have led, or might lead any of the consequences of a serious incident
For this criterion to be met, it is sufficient that an event associated with the device has occurred and that this event, if it were to occur again, has caused or could cause any of the following consequences:
- death of a patient, user or other person,
- serious deterioration, temporarily or permanently, of the state of health of a patient, user or other person,*
- a serious public health threat**
* A serious deterioration in the health status of a patient, user or other person may include:
a. a life-threatening illness or injury,
b. permanent or temporary impairment of body structure or a bodily function (including disorders leading to diagnosed psychological trauma),
c. a condition that requires hospitalization or prolongation of an existing hospital stay,
d. medical or surgical intervention to prevent a or b (e.g. professional medical care or unplanned additional medical treatment, a clinically significant increase in the duration of a surgical procedure)
e. a chronic disease,
f. fetal distress, fetal death or any congenital abnormality (including congenital physical or mental impairment) or birth defects.
Note: Indirect harm as a result of a medical decision or action taken/not taken based on the information or result(s) provided by a device may also result in a serious deterioration in the health status of a patient, user or other person, leading to serious events.
** A serious public health threat (MDR Article 2(66)) refers to an event that may result in imminent risk of death or serious deterioration in a person's state of health or serious illness; a serious disease that may require urgent remedial action and may cause serious morbidity or mortality in persons; or an event that is unusual or unexpected for a particular place and time.
Events of serious public health threat include:
- the probability of multiple deaths occurring at short intervals,
- events of such a significant and unexpected nature that they become of concern as a potential public health hazard.
Examples of serious public health threats include the following:
- infectious diseases such as human immunodeficiency virus (HIV), Creutzfeldt-Jakob Disease (CJD), Ebola, Zika virus, severe acute respiratory syndrome (SARS), Coronavirus disease (COVID-19),
- events where there is a high risk of developing a disease (e.g. cancer) after the use of a medical device that affects a significant proportion of the population or a specific patient population (diabetics, heart patients, etc.) or a vulnerable population (children, pregnant women, etc.),
- exposure to toxic compounds with potentially adverse/harmful effects on humans,
- widespread distribution of counterfeit or mislabeled devices, leading to numerous serious incidents, such as the distribution of non-sterile devices labeled as sterile,
- a cyber attack on life-supporting or life-saving devices.
A serious threat to public health is in principle not limited to a single incident or an individual patient problem. The identification of these events may depend on signal detection or trending of multiple events of the same nature/typology, with the same root cause, etc.
Criterion C: a causal relationship between the serious incident and the manufacturer's device has been established or is reasonably possible or suspected
The manufacturer must investigate whether there is a causal relationship between the serious incident and its device or whether such a causal relationship is reasonably possible.
When assessing the link between their device and a serious incident, the manufacturer should consider factors such as:
- clinical or medical plausibility,
- opinions of health workers,
- the results of the manufacturer's own preliminary assessment,
- known information provided in the technical documentation and evidence of previous similar serious incidents,
- other relevant evidence held by the manufacturer.
Establishing or identifying the link between the manufacturer's device and the serious event can be difficult, especially when multiple devices and medicines are involved. In complex cases, it should be assumed that the device may have contributed or potentially contributed to the serious incident and the manufacturer should therefore be cautious in its assessment and conclusions. In case of doubt, the manufacturer should still submit the report referred to in Article 87(1) of the MDR.